Vulnerability Database

300,830

Total vulnerabilities in the database

CVE-2013-3551

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

  • Published: Feb 21, 2020
  • Updated: Nov 9, 2025
  • CVE: CVE-2013-3551
  • Severity: Medium
  • Exploit:

CVSS v3:

  • Severity: Medium
  • Score: 6.5
  • AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

CVSS v2:

  • Severity: Low
  • Score: 4
  • AV:N/AC:L/Au:S/C:P/I:N/A:N

CWEs:

Software From Fixed in
otrs / otrs 3.0.0 3.0.20
otrs / otrs 3.1.0 3.1.16
otrs / otrs 3.2.0 3.2.7
otrs / otrs_itsm 3.2.0 3.2.5
otrs / otrs_itsm 3.1.0 3.1.9
otrs / otrs_itsm 3.0.0 3.0.8