In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
| Software | From | Fixed in |
|---|---|---|
| otrs / otrs | 4.0.0.x | 4.0.26.x |
| otrs / otrs | 5.0.0 | 5.0.24.x |
| otrs / otrs | 6.0.0 | 6.0.1.x |
| otrs / otrs | 3.3.0 | 3.3.20.x |
| debian / debian_linux | 8.0 | 8.0.x |
| debian / debian_linux | 7.0 | 7.0.x |
| debian / debian_linux | 9.0 | 9.0.x |