Vulnerability Database

289,784

Total vulnerabilities in the database

CVE-2018-20800

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

  • Published: Mar 13, 2019
  • Updated: Apr 13, 2023
  • CVE: CVE-2018-20800
  • Severity: Medium
  • Exploit:

CVSS v3:

  • Severity: Medium
  • Score: 6.5
  • AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

CVSS v2:

  • Severity: Medium
  • Score: 5.5
  • AV:N/AC:L/Au:S/C:N/I:P/A:P

CWEs:

Software From Fixed in
otrs / otrs 5.0.31 5.0.31.x
otrs / otrs 6.0.13 6.0.13.x