Vulnerability Database

289,784

Total vulnerabilities in the database

CVE-2020-1767

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

  • Published: Jan 10, 2020
  • Updated: Apr 13, 2023
  • CVE: CVE-2020-1767
  • Severity: Low
  • Exploit:

CVSS v3:

  • Severity: Low
  • Score: 4.3
  • AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

CVSS v2:

  • Severity: Low
  • Score: 3.5
  • AV:N/AC:M/Au:S/C:N/I:P/A:N

No CWE or OWASP classifications available.

Software From Fixed in
otrs / otrs 7.0.0 7.0.13.x
otrs / otrs 6.0.0 6.0.24.x
debian / debian_linux 8.0 8.0.x