Vulnerability Database

308,379

Total vulnerabilities in the database

CVE-2020-2500

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

  • Published: Jul 1, 2020
  • Updated: Nov 16, 2025
  • CVE: CVE-2020-2500
  • Severity: Critical
  • Exploit:

CVSS v3:

  • Severity: Critical
  • Score: 9.8
  • AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

CVSS v2:

  • Severity: Medium
  • Score: 6.4
  • AV:N/AC:L/Au:N/C:P/I:P/A:N

CWEs:

OWASP TOP 10:

Software From Fixed in
qnap / helpdesk - 3.0.1