Vulnerability Database

317,577

Total vulnerabilities in the database

CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

  • Published: Oct 18, 2021
  • Updated: Nov 16, 2025
  • CVE: CVE-2021-36097
  • Severity: Low
  • Exploit:

CVSS v3:

  • Severity: Low
  • Score: 3.5
  • AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

CVSS v2:

  • Severity: Low
  • Score: 4
  • AV:N/AC:L/Au:S/C:N/I:P/A:N

CWEs:

Software From Fixed in
otrs / otrs 8.0.0 8.0.16.x