Vulnerability Database

314,343

Total vulnerabilities in the database

CVE-2024-23794

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: 

  • 8.0.X
  • 2023.X
  • from 2024.X through 2024.4.x
  • Published: Jul 15, 2024
  • Updated: Nov 16, 2025
  • CVE: CVE-2024-23794
  • Severity: Medium
  • Exploit:

CVSS v3:

  • Severity: Medium
  • Score: 5.2
  • AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

CWEs:

Software From Fixed in
otrs / otrs 8.0.0 2024.5.2